Shipping and Delivery

Shipping Policy

All products (except the ones marked as “pre-sale” in their product titles) you purchase on shop.atomstack.com will be delivered to the address of the order you placed within 30 days, otherwise you are given the right to request a full refund of your order after a postal inspection. You are entitled to own the item(s) delivered to you after the refund.

Custom Duty

We stock Most our product mainly in US warehouses and European warehouses, in this case most orders from customers will be fulfilled domestically, so there will be no customer duty needed to be paid by most customers. However, in case for some customers if you still are requested to pay custom duties, please contact storeservice@atomstack.com and provide the receipt, we will cover the 50% of the total amount you’ve paid.

Shipping Time Frame

From customer place and order till they receive products, there are mainly two phases: order processing and delivery. Order processing refers to the progress we receive customers’ orders and get all items in customers’ orders ready for shipment. Delivery refers to our logistic service provider collect the orders and ship them to customers.

Shipping From

CN SHENZHEN
US LOS ANGELES
DE DIETZENBACH

Order Processing Time

Order Processing normally takes 2 business days to finish, quality control and logistic service will be arranged. Once logistic service provider collects the item(s), a notification email will be sent to the customer accordingly. If your order contains multiple products, usually they will be sent separately and shall be reach you within a short period of time. They should have separate tracking numbers that might not be included in the notification email. If you would like to know all tracking numbers please contact our customer service.

Delivery Time and Methods

Delivery time depends on the addresses of the orders, we use FedEx, UPS, DHL and USPS for delivery, it normally takes 3 to 20 days for orders to delivered to customers in USA and most European countries.

Please find detailed information on delivery time and cost in the chart below:

Country or RegionShips fromDelivery time*Shipping Fee
United States, Canada, MexicoUS warehouses3 to 10 Business Days$9.99 or Free Shipping on Orders Over $200.00
Israel, Turkey, Serbia, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, SwedenEurope Warehouse6 to 20 Business Days$9.99 or Free Shipping on Orders Over $200.00
Austrian, New ZealandEurope Warehouse6 to 20 Business Days$9.99 or Free Shipping on Orders Over $200.00
United KingdomEurope Warehouse6 to 20 Business Days$9.99 or Free Shipping on Orders Over $200.00 

*All Delivery time is estimated, and will longer than expected due to custom clearance, invalid addresses, Covid-19 and bad weather and other reason that may slow down the progress irresistibly. Please contact our customer service at storeservice@atomstack.com for more accurate information.

Once customers’ orders are shipped, we the tracking number we provided in the notification email, customers can tracking their shipping routing information at: https://www.17track.net, or the official site of the courier.

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Join AtomStack Points Program

AtomStack Points rules are created aiming to make customers love AtomStack products even more. Essentially it is a free program, customers don’t have to actually pay for points, and you can decided to join or leave this program any time, no strings.

Earn AtomStack Points By

1.Create an account (1000 points)

2.Log in to your account (50 points per day!)

3.Purchase products (10 points for every $1 spent)

4.Refer a friend to purchase (400 point per purchase)

5.Leave reviews (200 points per review)

Use AtomStack Point

Redeem your AtomStack Points at checkout page to get discount for your current order, every 100 points get $1 discount, the maximum points per order is 5000.

Other Things worth mentioning

  • Points expired in 15 days if no more points earn since the day you last earn point(s).
  • Points can’t be transfer to other account(s).
  • You must log in to use and earn AtomStack Points.
  • AtomStack Points can only be earned and used at https://shop.atomstack.com.
  • When customer Cancels or gets refund from an order, if he/she have already used the AtomStack Points originated from this order, then the equal amounts money will not be refunded. If he/she haven't used the AtomStack Points, the equal Points will be reduced from his/her account.
  • Points can be not be used when customer has payment dispute with shop.atomstack.com before the dispute is solved.